Payment
Payment is taken by credit or debit card when the order is booked. Approved business accounts are invoiced monthly. Prices shown on this website are starting estimates before Texas sales tax; your written quote is the price you pay.
Rental periods and renewal
Event rentals cover delivery before the event and pickup after it, usually Friday to Monday. Long-term rentals bill every 28 days and renew automatically until you call or email to request pickup. Call at least 2 days before the end of a cycle to avoid a new cycle. A cycle already started is billed in full.
Servicing
Long-term rentals include one service per week: pump-out, cleaning and restocking. Extra service visits are billed at the rate on your quote. If the site is locked or blocked on a service day, the visit counts as completed.
Delivery, placement and access
Deliveries run Monday–Saturday, 7 a.m.–7 p.m. The renter provides a firm, level spot the truck can reach within about 15 feet, and gate access. Mast Porta Potties is not responsible for wear to driveways, pavers, lawns or landscaping along the access path the renter chooses. If a driver cannot deliver because of access, a trip charge may apply.
Cancellation
- More than 72 business hours before delivery: full refund.
- 24 to 72 business hours before delivery: 50% refund.
- Less than 24 business hours before delivery, and all rush or same-day orders: non-refundable.
Damage, tipping and loss
Units stay the property of Mast Porta Potties. The renter pays for damage from vandalism, fire, vehicles, graffiti or misuse, and for units that are lost or moved off site. Units tipped by wind where the driver placed them are cleaned and replaced at no charge. Do not move or tow units yourself.
Pickup
Call, text or email to request pickup. Pickup happens on the next business day. Keep the unit reachable until it is collected.